Shipping policy
Comprehensive and Discreet Shipping and Insurance Solutions
We take pride in ensuring a seamless and secure shopping experience for our valued customers. To cater to your diverse needs, We collaborate with esteemed carriers such as Canada Post, UPS, and Purolator to streamline our shipping process, ensuring efficient, secure, and discreet delivery of your orders. Our commitment to delivering excellence extends to every facet of our service, ensuring that your orders are handled with the utmost care and efficiency.
Shipping Process: We prioritize timely and reliable delivery, understanding its importance in your shopping experience. While we offer a flat shipping fee of $19.99 for orders under $349.99 to ensure cost-effectiveness, our logistics strategy for orders exceeding this amount involves selecting the most suitable carrier from our trusted partners, including Canada Post, UPS, and Purolator. This approach allows us to manage shipments with precision and efficiency, ensuring that your orders are delivered promptly and handled with care
Discrete Insurance Coverage: Our meticulous approach to shipping includes ensuring that your investments are fully secured. Every order is fully insured, providing peace of mind that your purchases are protected against unforeseen circumstances. In the rare event of receiving a damaged package, it is crucial to take a picture of the original packaging and the damaged item, then email these images to support@nhbbullion.ca within 24 hours of delivery. Prompt action is essential, as failing to provide this documentation can complicate the insurance claim process.
Efficient and Timely Delivery Process: Once payment is received and cleared, we initiate the process of packing your order, factoring in a handling time of up to 5 business days before shipment. You will receive a tracking number promptly, allowing you to monitor your package's journey. Expect to receive your order within 5 business days after shipping, appreciating our commitment to efficient and timely delivery.
Commitment to Excellence: Our dedication to superior service extends to every aspect of our customer experience. By aligning with trusted carriers for streamlined shipping and offering robust insurance, we aim to deliver a seamless process, ensuring you receive your purchases safely and efficiently, tailored to your specific needs.Trust us to handle your orders with the care and professionalism they deserve, from the moment you place them to their safe arrival at your doorstep.